Sign seen from the Road  

Terms and Conditions
Home Back Holiday Club Play barn Parties Swimming Ballet & Tap Diary Dates Parents Area How to find us Contact Us Vacancies Site Map Downloads T & C's Whats On Pure Training Useful Links 

 Back

TERMS OF ENROLMENT


You and your child are very important to us and we strive to build a relationship between parents, children and the nursery, founded on trust.


Nursery Aims

The nursery aims to provide a safe, caring and stimulating environment for the children in our care. It is our desire to offer parents a reliable and quality service that will, where possible, respond to their needs for childcare. The nursery will at all times operate within the guidelines as defined by OFSTED, though prioritising
the safety and welfare of the child above all else.

Food

Children receive nutritious, well-balanced meals. Daily Menus are displayed for parent's information on the section notice boards . Should children have special dietary requirements they will where possible be accommodated.
Sweets are not freely available in the nursery and we ask parents not to send sweets in with their child. It should be noted that we are not being unkind, some children have severe allergies and it is for this reason that we would ask you honour and support our request.
In the event of a birthday we ask parents to supply fresh fruit for children again this supports children's individual dietary requirements.

Policy on Discipline

We have a policy of encouraging constructive and positive social behaviour. Disapproval of unacceptable behaviour will be shown consistently, in a positive manner. No child will be disciplined by smacking, shouting or through humiliation.

Settling in

This can be an emotional time for both the child and parents. We have found from experience that a number of short settling periods in advance of a child starting can ease this situation. It is not unusual for a child to appear unhappy when initially being left in, though once the parent leaves, the distress rarely lasts for more than a few minutes. The excitement of their new surroundings and the other children quickly attracts their attention. Parents can feel reassured that if their child shows any undue distress, they will be advised and a number of alternative settling approaches will be suggested. On enrolment the management team will discuss with parents various options for the settling in period. We are happy for parents to telephone at any time for an up date on their child.

Clothing

Children are encouraged to join in all activities. In having fun children will undoubtedly get dirty and parents are asked to provide a spare change of clothing to be retained at the nursery for such events. We would advise parents not to send their children to the nursery in “special outfits” as they will get dirty and we would not want such clothing to inhibit play. All clothing should be named.

Nappies

We provide pampers nappies for children attending 4 hrs or more each day. If you wish your child to have any other form of nappies such as cloth nappies staff are happy to use these but we request you provide and launder them.

Daily Report

Rabbit's and Fox's provide a daily diary system. This is a two way communication and you are welcome to write details of events you have been involved in with your child. This build into a long term keep sake of your child's early years. Each section also completes a food chart detailing what your child has eaten and will discuss how well they have slept if they sleep whilst in our care. Staff are available at the beginning and end of each session to chat about your child's day but if you wish a more detailed chat please come along to our termly parents 'evenings'.

Illness

The nursery is required by regulations not to admit or retain children while they are ill and parents will be expected on these occasions to have alternative caring arrangements. This is to prevent cross infection with other children. Should a child develop symptoms of illness

(rash. high temperature, vomiting, diarrhoea etc) while at the nursery, parents will be advised immediately.

In such an event you will be asked to implement your alternative care arrangements no child may be brought back into Birch Farm until the child has been fit and well for 48 hours.

If a child has been prescribed medication (antibiotics) staff are able to administer these, you will be asked to complete a medication form on a daily basis detailing the medication and how and when to administer it to your child.

 

Complaints

In the event that you are concerned or unhappy about any aspect of the nursery service please advise Mini or Nikki as soon as possible. Only by knowing that there is a concern can we respond to it. Should you not feel satisfied with any aspect of the nursery's response to your complaint, please feel free to discuss it with Darren Shakespeare the site owner or you can contact Ofsted using the complains number displayed on the poster in the office.

Arrivals and Departures

The nursery can only accept responsibility for a child when they have been handed over to a member of staff.
Parents are asked to ensure that a staff member is aware that a child is being left.
Departures are a much more difficult scenario and the nursery considers that once a parent removes their child from the room of safe containment that they are accepting full responsibility for their child. Parents are asked to discuss issues surrounding their child with staff while in the containment room thereby ensuring the safety of their own child. Parents are asked not to discuss such items with staff while standing in the hall, corridors and
stairways as it can distract them from their duties.

REGISTRATION FORM & DEPOSIT

To secure your child’s place at Birch Farm a £50 registration fee will be required along with a completed Registration Form.  Children only using government funded sessions holiday or before and after school care are exempt from the £50 registration fee. On receipt of your registration fee you will receive a nursery goody bag including nursery bag and goodies.

 FEES

These are to be paid monthly in advance and will be invoiced termly.

Fees will be invoiced 3 times a year Autumn Term, Spring Term and Summer term and each invoice divided into equal monthly payments.  Invoices may be paid by ‘standing order – and attract a 5% discount or by cash or card transactions. Late payments will incur an immediate £10 penalty and loss of your any discounts and thereafter £10 per week penalty for each week overdue.

Dates and payment amounts will be confirmed at the start of each new term. If you make any permanent change of sessions we will issue a new invoice and payment plan.

On any account which is not paid in accordance with our payment terms, the account will attract:

  1. Interest at the rate of 8% over the base rate of the Bank of England from the date payment fell due to the date of payment, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, as amended;’
  2. Compensation for each invoice late paid pursuant to the Late Payment of Commercial Debts Regulations 2002, as amended’
  3. Debt recovery costs for our debt recovery company Final Demand Limited, pursuant to the Late Payment of Commercial Debts Regulations 2013.

If you require an extra session these are to be paid before or latest on the day of booking; we will accept cash  card or BACs payments. If the booking is made by telephone or email payment must be received when you child next attends nursery. Extra days not paid for in advance will be subject to a £10 surcharge.

If you book holiday for your child within the guidelines laid out below we will issue a 50% refund in the following month you have taken the holiday.

A statement of account will be issued in April / August / November to allow you to review your account status. These will be emailed. If you wish to discuss the statement when it is issued please make an appointment with Mini.

If you are having difficulty making payments please discuss this with Mini as quickly as possible to enable us to discuss a possible payment plan.

These are to be paid monthly in advance and will be invoiced termly.

Fees will be invoiced 3 times a year based on the academic year and each invoice divided into 4 equal monthly payments.  Invoices may be paid by ‘standing order– and attract a 5% discount or by cheque or cash transactions Payments must be received into our bank account by the 1st of every month. Late payments will incur an immediate £10 penalty and loss of your 5% discount and thereafter £10 per week penalty for each week overdue.

 Dates and payment amounts will be confirmed at the start of each new term .

If you make any permanent change of sessions we will issue a new invoice and payment plan.

Customers will be liable for all additional costs incurred in the recovery of any

outstanding fees.

If you require an extra session these are to be paid for before or latest on the day of booking; we will accept cash or card payments. If the booking is made by telephone or email payment must be received when you child next attends nursery. Extra days not paid for in advance will be subject to a £10 surcharge and will not be entitled to any discounts.

If you book holiday for your child within the guidelines laid out below we will issue a 50% refund in the following month you have taken the holiday.

A statement of account will be issued regularly to allow you to review your account status. These will be placed in your pigeon holes or emailed. If you wish to discuss the statement when it is issued please make an appointment with Mini or Hannah.

 If you are having difficulty making payments please discuss this with Mini as quickly as possible to enable us to discuss a possible payment plan.

EMPLOYERS CHILDCARE VOUCHERS:

We are able to accept a variety of different employer’s childcare vouchers. These are a salary sacrifice scheme that many employers are now signed up for and are a tax benefit to working parents. Should you wish to pay by this method please ask your employer the name of the company they use and check if we are registered with them and advise us in writing of the amount you will be paying in vouchers each month. Voucher payments must be received into our bank account on or before the due payment date to attract the 5% discount.

 DISCOUNTS

Sibling Discount - Families with more than one child at Birch Farm are entitled to a 10% discount on the eldest fees, which will be deducted from each invoice raised.

Standing Order Discount -  5% discount is deducted if invoices are paid by standing order.

Full week sessions discount – For children attending a full week of same sessions such as 9-1 Mon – Fri a discount of 5% will apply.

Full Care Week discount – A special full care price applies to children attending Monday – Friday 8am – 6pm. Please ask for further details.

Employers discounts – 5% discount applies to staff of Fred Olson/ Suffolk One/BBC TV / Police Federation.

All discounts are only valid if accounts are up to date and evidence of employment will be required

EARLY YEARS GOVERNMENT FUNDING

Government funding is available to all 3 and 4 year olds. For a 3 year old to qualify for their first terms funding, their 3rd Birthday needs to fall before December 31st for Spring funding, March 31st for Summer term funding and August 31st for Autumn term funding. You are entitled to 38 weeks per year at 15 hours per week. You may use up to 10 hours per day and we will charge for the remaining hours per day at your hrly rate + all meals and extracurricular activities.  Stretched funding may also be offered where hours not used in term time can be used in school holidays eg claim 15hrs per week use 10 hrs per week term time and 5 hrs are then available to use towards school holidays.

Some 2 yr olds are also entitled to 15hrs funding. This is a subject to a fixed criteria but if you are on a low income please ask and we can work with you to check if you are eligible. Suffolk County Council offer a quick check service using their website or Families Information Service phone line.

If your child's birthday is between...

they can start free early learning in the ...

1 September and 31 December Spring Term
(the term after the Christmas holiday, which starts in January)
1 January and 30 April

 

1st Jan and 31st March

Summer Term
(the term after Easter holiday, which usually starts in April)

Summer Term

(the term after Easter holiday, which usually starts in April)

1 May and 31 August

 

1st April and 31st August

Autumn Term
 

Autumn Term

 HOLIDAYS:

Full year care - six weeks holiday is allowed per annum charged at 50% pro rata - at least four weeks notice must be given to take advantage of these reduced charges.  All holidays will be calculated annually from 1st September pro rata. 

Termly care – no holiday entitlement. 

If you wish to book holiday for your child please complete a form at reception or download a form from the downloads section of the web site.

All holiday entitlements will be credited to your  childcare account around the middle of the following month the holiday was taken in.

Nursery is closed on all Bank Holidays and between Christmas and New Year, No charge is made for these closure days.

 SWOPS AND EXTRAS:

Swops are only offered to help out in difficult circumstances and cannot be used in lieu of sickness or holiday. Extras can be arranged but are subject to places within their ratio and staff availability.

 If you wish to book an extra or swap for your child please complete a form at reception or download a form from the downloads section of the web site, payment for extras are required before or latest on the day of booking.

SWIMMING SESSIONS:

Our swimming sessions are offered for children aged 3 years and above in conjunction with Birch Farm Swim School. These are charged at £3.00 per half hour lesson and you will receive an invoice for the term. Payments must be made for a full term and no refunds are offered for missed lessons. Your child will be offered a swimming slot subject to availability, the lessons are (termly only) but those children receiving all year care will be able to attend a play session with our onsite life guard and staff at no charge during school holidays these will be subject to lifeguard being available.

MUSIC SESSION

Music Sessions are offered for Pre School Children on Wednesday mornings and babies and Toddlers on Tuesday mornings. Using percussion instruments . Although days will change on a termly bases to insure that all children have the chance to be involved.

BALLET LESSONS

We have a ballet teacher who offers ballet classes to children from 2yrs old on Monday and Tuesday afternoons and Thursday mornings staff are happy to take and collect children to these classes on your behalf, payment for ballet is charged separately  by the ballet teacher directly classes start from £4.15 for a half hour class. After school classes on Mondays and Tuesday evenings are half an hour of ballet followed by half and hour of tap.

 TERMINATION:

Should you wish to terminate your child’s place at Birch Farm one month’s notice in writing must be given. If such notice is NOT received then you will be liable for your child’s next invoice.  Should a child be brought in early or collected late there will be a charge pro rata for every 15 minutes. The exception being at 6.30pm when an immediate penalty of £10 will be charged, as well as every 15 minutes pro rata.

In circumstances beyond our control no refund of fees will be issued.

Should you wish to terminate your child’s place at Birch Farm, one month’s notice in writing must be given. If such notice is NOT received then you will be liable for your child’s next monthly payment.  Should a child be brought in early or collected late there will be a charge pro rata for every 15 minutes. The exception being 6:30pm when an immediate penalty of £10 will be charged, as well as every 15 minutes pro rata

No Child may be accepted into Birch Farm while ill with an infection or contagious disease, and no child may be brought back into Birch Farm until the child has been fit and well for 24 hours

(48hrs for sickness and diarrhoea). Should a child fall ill whilst at Birch Farm, parents will be contacted and collection will need to be effected as soon as possible.

[Back to the Top]

Send mail to mini@birchfarm.co.uk with questions or comments about this web site.

Birch Farm is not responsible for the content, services or reliability of links to external websites.
All content © Birch Farm unless otherwise stated.

This Site has been designed by Mr.D. Shakespeare shaky@birchfarm.co.uk

Last modified: Tuesday, 23. May 2017