PRIVACY POLICY

​Privacy Policy

Effective Date: 01/01/2024

Birch Farm Flowers ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By using our website www.birchfarm.co.uk (the "Site"), you consent to the collection and use of your information as described in this Privacy Policy.

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1. Information We Collect:

a. Personal Information: When you visit our Site, we may collect personal information that you voluntarily provide to us, such as your name, email address, mailing address, phone number, and payment information.

b. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behaviour on our Site through the use of cookies and other tracking technologies.

2. Use of Information:

a. We may use the personal information we collect to:

   - Fulfill orders and provide requested services.
   - Communicate with you about your orders, inquiries, and requests.
   - Send you marketing communications, promotions, and newsletters.
   - Improve our products, services, and user experience.
   - Prevent fraudulent activity and ensure the security of our Site.
   - Comply with legal obligations.

b. We may use non-personal information for analytics purposes to understand how users interact with our Site and to improve its functionality and performance.

3. Sharing of Information:

a. We may share your personal information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you.

b. We may also share your information when required by law, in response to legal process, or to protect our rights, property, or safety, or that of others.

c. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your consent.

4. Your Choices:

a. You may choose not to provide certain personal information, but this may limit your ability to use certain features of our Site or receive certain services.

b. You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

5. Security:

We take reasonable measures to protect the security of your personal information against unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy:

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

7. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via the website

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.